General Terms & Conditions of Sale LEMO E-Commerce



These general terms and conditions of sale ("Terms") govern the sale of high-quality connectors ("Products") through LEMO e-commerce website ("Website"). By placing an order on our Website, you ("Customer") agree to be bound by these Terms. Please read them carefully before making a purchase.

  1. Acceptance of Terms

    By placing an order on our Website, the Customer agrees to these Terms and represents that they have the legal capacity to enter into a binding agreement.


  2. Products and Services

    2.1 Product Descriptions: 
    We make every effort to accurately describe our Products on the Website. However, we do not warrant that the product descriptions or any other content on the Website are accurate, complete, reliable, current, or error-free.
    2.2 Pricing:
    All prices displayed on the Website are in EUR and are subject to change without prior notice. The Customer is responsible for paying all applicable taxes, customs duties, and shipping charges associated with their order.
    2.3 Order Acceptance: 
    Our acceptance of an order is subject to Product availability and verification of payment details. We reserve the right to refuse or cancel an order at any time for any reason.


  3. Ordering and Payment

    3.1 Order Placement:
    The Customer may place an order through the Website by following the designated process. By placing an order through our website, the Customer will purchase the selected Products.
    3.2 Payment:
    Payment for the order is due at the time of purchase. We offer various payment methods through our trusted payment service provider Adyen. The Customer agrees to provide accurate, current, and complete payment information. 
    3.3 Order Confirmation:
    Upon successful payment, the Customer will receive an order confirmation email containing the details of the order. This email does not constitute acceptance of the order; it serves as an acknowledgment of receipt.
    3.4 Order Changes and Cancellations:
    Changes or cancellations to an order maid through our website is not possible.


  4. Shipping and Delivery

    4.1 Shipping:
    We will make reasonable efforts to ship the Products to the Customer within the estimated delivery timeframe indicated on our website. However, we are not responsible for any delays or damages that may occur during transit.
    4.2 Delivery:
    Delivery will be made to the address specified by the Customer during the ordering process. The risk of loss or damage to the Products passes to the Customer upon delivery.
    4.3 International Shipping:
    Additional fees, taxes, and customs duties may apply for international orders. The Customer is solely responsible for complying with the importation regulations and paying any additional charges.


  5. Returns and warranty

    5.1 Inspection:
    The Customer shall inspect the products within a reasonable period upon delivery and shall immediately notify LEMO in writing of any deficiencies at the following e-amil address: If the Customer fails to notify LEMO of any deficiencies within 8 days as from delivery, the products shall be deemed to have been taken over or accepted by the Customer.
    5.2 Remedies:
    Having been notified of the deficiencies, LEMO shall as remedy them soon as possible and the Customer shall provide such cooperation and assistance to enable LEMO to remedy the deficiencies.
    5.3 Warranty period:
    a 12-month warranty is granted on all LEMO products.
    5.4 Warranty conditions:
    LEMO warrants that the products are delivered free of any defects. If a defect is detected in any product or service during the warranty period, as established above, the Customer shall inform LEMO of such fact upon written notice after such defect is detected, and LEMO shall take either of the following measures, at its sole discretion:
           a. repair or replace the defective part of a product, or redo the services; or
           b. refund the Customer for the amount relating to the defective products.
    Repairs or replacement of products shall be made by LEMO in due time. In any case, LEMO will inform the Customer.
    5.5 Returns:
    Returns without any defect are not accepted. Defective parts returned to LEMO must be accompanied by the invoice number and the order number traceability purposes. They must be returned in the original packaging or in a different packaging which is adequate to protect the parts. Only after obtaining the written agreement of LEMO may the Customer return the defective components free of charge. Failure to comply with this requirement reserves LEMO the right not to accept the returned parts. 
    5.6 Warranty expiration:
    The warranty expires immediately if the Client or a third party performs inappropriate modifications or repairs or if the Client, in case of a defect, does not immediately take all the appropriate steps to reduce the damage and notify LEMO in writing of the defect and allow LEMO to remedy such defect.
    5.6 Warranty disclaimers:
    The warranty set forth in this paragraph is exclusive and in lieu of all other warranties and remedies whatsoever, including but not limited to implied warranties of merchantability and/or fitness for a particular purpose, title and non-infringement. In particular, the warranty does not cover for the replacement of components which undergo normal wear and tear, for any damage caused by negligence, incorrect operations and failure to comply with the instructions set out in the user manual, excessive use and indirect damage.


  6. Technical Data

    All physical properties, statements and recommendations are either based on the tests or experience that LEMO believes to be reliable, but they are not guaranteed. The Client is solely responsible for determining whether any Product is fit for a particular purpose and suitable for Client’s method of application. Accordingly, LEMO is not responsible for the results or consequences of use, misuse or application of its Products by anyone.


  7. Resale & Export

    Unmounted LEMO connectors or components cannot be resold without the written authorization from LEMO, regardless of whether such exports are direct or indirect. 
    LEMO’s products shall not be directly or indirectly exported without the prior authorization of LEMO.


  8. Intellectual Property

    All intellectual property rights associated with the Products, services, and content on the Website are the property of the respective owners. The Customer agrees not to reproduce, distribute, modify, or create derivative works based on such intellectual property without prior written consent of LEMO.


  9. Data Protection and Privacy

    9.1 GDPR Compliance:
    We are committed to complying with the General Data Protection Regulation (GDPR) and protecting the Customer's personal data. Please refer to our privacy policy for detailed information on how we collect, process, and store personal data.
    9.2 Consent:
    By using our Website and providing personal data, the Customer consents to the collection, processing, and storage of their personal data as outlined in our privacy policy.


  10. Limitation of Liability

    10.1 Scope:
    To the extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the purchase, use, or inability to use our Products or services.
    10.2 Forces Majeures:
    LEMO shall not be liable for failure to perform or delay in performance or delivery of any Products due to (a) fires, floods, strikes, or other labor disputes, accidents, sabotage, terrorism, war, riots, acts of precedence or priorities granted at the request or for the benefit, directly or indirectly, of any federal, state or local government or any subdivision or agency thereof, delays in transportation or lack of transportation facilities, restrictions imposed by federal, state or local laws, rules or regulations; or (b) any other cause beyond the control of LEMO. In the event of the occurrence of any of the foregoing, the time for performance shall be extended for such time as may be reasonably necessary to enable LEMO to perform. LEMO may, during any period of shortage due to any of the above circumstances, allocate its available supply of Products among itself and its Clients in such manner, as LEMO, in its judgment, deems fair and equitable


  11. Severability & Changes

    If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid to the fullest extent permitted by law.
    LEMO reserves the right to change these terms at any time without prior notice.


  12. Governing Law and Jurisdiction

    These Terms shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.