For our LEMO USA subsidiary based in ROHNERT PARK, CA, we are currently looking to hire one person for the role of: 

Mission
 

Interface directly with Customers, Representatives, Distributors, the LEMO Sales Team to manage customer relations and help grow direct sales
 

Responsibilities
  

• Achieves and maintains rapport with customers, and Sales channels by providing the best possible service
• Processes sales order, change orders, formal quotes, RMAs, as well as expedite requests on behalf of customers
• Provides appropriate and timely feedback to customers in case of unexpected delays or change in delivery timing
• Assists the Finance department in maintaining customer accounts and supplying information for initial and subsequent credit checks
• Documents all customer correspondence in appropriate database
• Answers intermediate level technical and price/delivery inquiries for customers, Sales Reps and Distributors
• Offers administrative and commercial guidance to the Sales Team
• Reviews order activities of assigned accounts for completeness and accuracy coordinates modifications with necessary individuals
• Proactively reviews customer activities (orders/demand) to ensure a consistent supply of LEMO connectors/cable assemblies
• Prepares and provides reports of accountancy activity to Sales Team, as requested
• Must have a thorough understanding of all assigned accounts to prepare monthly forecasting spreadsheets
• SMART monitoring and updates, initialize all quotes and update active tasks along with your sales team member
• Participating in New Product Introduction (NPI) process. Other duties as assigned

Profile

• High school diploma or GED equivalent; AA degree preferred; technical background preferred
• Five (5) years’ experience performing Customer Service 
• Excellent written and verbal communication skills
• Ability to work independently and also interface with all co-workers across department
• Well organized, pays attention to detail, and able to work with complex information
• Excellent analysis, problem-solving, multi-tasking skills and follow-through
• Versatility, flexibility, and willingness to work within constantly changing priorities
• Working knowledge of Microsoft Office Products

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 

We offer

• Health Benefits (Medical, Dental, Vision) / Company Paid Short Term and Long-Term Disability, Voluntary Life Insurance / 401K Plan
• Spacious Work Facilities and fun Work Environment. LEMO US Inc is a privately owned Swiss company, located in Sonoma County among the rolling hills of Northern California's wine region, centrally located just 45 minutes north of San Francisco
• An uncompromising commitment to QUALITY, EXCELLENCE, and INNOVATION. As such, we encourage and invest in each employee to promote responsibility, personal growth, and integrity.
• Salary Range: $52K to $60K DOE
   
• Are you interested in learning more about us? Please visit our career page or discover our history.